Privacy Policy for RD Service Hub

1. Introduction

RD Service Hub ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application for ceiling and gypsum decoration booking services.

By using our app, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of information:

2.1 Personal Information You Provide:

• Full Name
• Email Address
• Phone Number
• Physical Address (for service delivery)
• Password (encrypted and securely stored)

2.2 Order and Service Information:

• Room dimensions and measurements
• Design preferences and selections
• Order history and status
• Service requests and communications

2.3 Automatically Collected Information:

• Device information (model, operating system)
• App usage data and analytics
• IP address and general location (city/region level)
• Crash reports and error logs

3. How We Use Your Information

We use the collected information for:

• Processing and managing your orders
• Communicating about your services and orders
• Providing customer support
• Improving our app and services
• Sending service updates and notifications
• Analyzing app usage to enhance user experience
• Preventing fraud and ensuring security
• Complying with legal obligations

4. Data Storage and Security

We take data security seriously:

• All data is stored securely using Firebase Cloud Services
• Passwords are encrypted using industry-standard encryption
• We use secure HTTPS connections for data transmission
• Access to personal data is restricted to authorized personnel only
• Regular security audits and updates are performed

5. Data Sharing and Disclosure

We do NOT sell, trade, or rent your personal information to third parties.

We may share your information only in these limited circumstances:

• Service Providers: With trusted third-party service providers (Firebase, Google Analytics) who help us operate our app
• Legal Requirements: When required by law, court order, or government regulations
• Business Transfers: In case of merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

6. Third-Party Services

Our app uses the following third-party services:

• Firebase Authentication: For secure user login
• Firebase Cloud Firestore: For data storage
• Google Analytics: For app usage analytics (anonymized data)

These services have their own privacy policies. We encourage you to review them:

• - Firebase: https://firebase.google.com/support/privacy
• - Google: https://policies.google.com/privacy

7. Your Rights and Choices

You have the following rights regarding your data:

• Access: Request a copy of your personal data
• Correction: Update or correct your information through the app
• Deletion: Request deletion of your account and data
• Opt-out: Unsubscribe from promotional communications
• Data Portability: Request your data in a portable format

To exercise these rights, contact us at hg604022@gmail.com

8. Children's Privacy

Our app is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. Data Retention

We retain your personal information for as long as:

• Your account is active
• Needed to provide you services
• Required by law or for legitimate business purposes

When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal purposes.

10. International Data Transfers

Your information may be transferred to and stored on servers located outside your country. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the app
• Updating the "Effective Date" at the top
• Sending you an in-app notification for significant changes

We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 7 business days.